Privacy Policy

The Type of personal data we collect and how we get it

We currently collect and process the following information; your business sector, full name, company name/employer, phone number and email address.

Location Data is also collected through the app via GPS location, to capture at the point of Collection and / or delivery points.  The app is also capable of route tracking, which can be turned off in the settings within the app by the user.  When the app is closed by the exit process the app then does not collect any location data.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Supply a free demo
  • A request for information
  • Subscribe to our newsletter
  • During our business relationship

We also use cookies, please see below, and receive some personal and some general information indirectly through your computer contact with our website, your browsing information.  This aims to help us estimate our website traffic and interaction, recognise you when you return and store your preferences to allow customisation and speed up your searches.  You are able to refuse these cookies or turn them off at any time by changing the settings on your browser.

Why we have it

We use the information that you have given us in order to:

  • Improve and support our service to you
  • Sending you information that you request from us
  • Provide statutory or regulatory information
  • Account management
  • Marketing or promoting additional services
  • Improving our website design and content
  • Fulfil legal obligations

In order to help us improve our content, products and services, we may pass your information onto third parties, such as Cordis Creative.  These service providers are bound by law to protect personal data and only use it to provide contracted services to TrackTrans.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
Your consent. You are able to remove your consent at any time. You can do this by contacting
We have a contractual obligation.
We have a legal obligation.
We have legitimate interest

How we store your personal information

In order to prevent unauthorised access, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.  Tracktrans is ISO 27001 security standard certified.  We will not keep personal data for longer than we need it.  Where you are a potential customer, we will only retain the data you supplied through our website for a period of 24 months, unless you request otherwise, after which it will be anonymised.

Your data protection rights                                                             

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to withdraw consent – You have the the right to withdraw your consent to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your Personal Data please e-mail We will investigate complaints and act on e-mails claiming unjustified exploitation of data.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website:

Cookie Policy

What are cookies?

‘Cookies’ are small text files that are stored by the browser (e.g. Internet Explorer, Safari, Firefox, etc) on your computer or mobile phone. They allow websites to store such things as user preferences. You can think of cookies as providing a “memory” for the website, enabling it to recognise a user and respond in the correct way.

How do we use cookies?

We use cookies only for purposes that are essential to viewing the site.

A visit to a page on our website may generate the following types of cookie:

Google Analytics (_utma, _utmb, _utmc, _utmz)

These cookies are used to collect anonymous information about how visitors use our website. We use the information to compile reports and to help us improve the website.

Click here for an overview of privacy at Google.

Cloudflare (__cfduid)

Used by the content network, Cloudflare, to identify trusted web traffic.

Content Management System Cookie (CMSSESSID)

This cookie is set by our content management system upon arrival to our website. It is not used for any purpose and is deleted when a user closes their browser.

Cookies Preference (cookiesDirective)

This cookie is used to remember that you have seen our cookies notification.

How do I turn cookies off?

All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the ‘Help’ option in your browser for more details.

NOTE: Turning off cookies may hinder the performance of this website and some features may not work correctly.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off by going to the Your Online Choices site.

You can also visit the trade body representing these advertising platforms for more information: Network Advertising Initiative.

They have provided a one-stop place that gathers all of the opt-out controls. Please bear in mind that the are many more networks listed than we use on this site.

Useful links

If you would like to find out more about cookies and their use on the Internet, you may find the following links useful:

Microsoft Cookies guide
All About Cookies

The IAB has provided the following website to give information specifically about privacy issues around Internet advertising:

For further legal information about privacy issues, you may find these links useful:

Data Protection Act 1998
The Information Commissioner’s Office